SCHEDULING YOUR VISIT AND TREATMENTS APPOINTMENTS:

Advance booking is essential to avoid disappointment and secure your preferred treatment slot.
​Please browse live up to date availability for your preferred service in the comfort of your own home 24hrs, or contact us for assistance with confirming your booking or membership or any questions you may have HERE.
For bookings made on the website, full payment is required to secure your visit. Master Therapist operates general 48hrs refund & reschedule policy.
For full terms visit HERE. Your first offer massage is non-refundable and subject to 48hrs reschedule policy.
For bookings made over the phone, we take full payment to secure your booking. You must be able to present the card you have used to make your booking for security verification upon arrival. If you are unable to provide the card used you will have to make a new payment for your booked service. Your original payment will be then refunded.

TREATMENTS AND TREATMENTS TIME

Any treatments carried out by Master Therapist are taken at your own risk, other than in relation to any physical or mental harm suffered due to negligence and without limiting any statutory rights you may have. Age limit is 18. You will be requested to fill in your health questionnaire card upon arrival and have a consultation with your Therapist. You are obliged to disclose any medical history or conditions you may have including medication you may be taking, which may be a contraindication to receiving the treatment booked.
Master Therapist reserves the right to amend your pre-booked treatment time and notify you at least 48hrs prior to your original treatment time.
Undressing is included in your treatment time and should not take more than 1-2mins.

MASSAGE SUBSCRIPTION

For information and full terms about massage subscriptions and to join please select HERE.

PREGNANCY

I consider the well-being of my Guests at all times, therefore I do not perform treatments during any stages of pregnancy.

YOUR RIGHTS AND RESPONSIBILITIES

To enjoy your treatment to the fullest, observe the code of conduct below and act responsibly and be aware that common sense and personal awareness can help to ensure your satisfaction, comfort, and safety, as well as that of others.

As a Master Therapist Guest, it is your responsibility to:
Communicate your preferences, expectations, and concerns
Communicate complete and accurate health information, medical history and the reasons for your visit
Treat staff and other Guests with courtesy and respect
Use products, equipment, and therapies as directed
Adhere to published policies and procedure

As a Master Therapist Guest, you have the right to:
A safe and comfortable environment
Be treated with consideration, dignity, and respect
Confidential treatment of your disclosed health information
Trained staff who respectfully conduct treatments according to treatment protocols and procedures
Ask questions about your treatment (s)
Information regarding Therapist licensing and certification.

UNACCEPTABLE BEHAVIOUR POLICY

Master Therapist reserves the right to alter, refuse or terminate service without refund in the event of unacceptable behaviour
Master Therapist is committed to providing a fair, consistent and accessible service for all customers, however, Master Therapist has to balance this by providing a safe working environment for Therapists to operate within and to ensure that all work is undertaken in an efficient and effective manner.
We recognise that on occasions, customers may make unreasonable demands that could affect the service provided to other customers or communicate with us in a manner which causes offence to our staff.
On occasion, customers may make unreasonable demands through the amount of information they seek, the nature and scale of service they expect or the number of approaches they make.
All staff has the right not to be subjected to aggressive, abusive or offensive language or behaviour, regardless of the circumstances. Examples of unacceptable behaviour but not limited to are:
Threats
Swearing
Inappropriate cultural, racial or religious references
​Engaging in inappropriate behaviour or suggesting inappropriate requests before or during treatment, including over the phone when making a booking
Rudeness, including derogatory remarks, emotional, verbal or physical abuse
​Being under the influence of alcohol, drugs or other substances
None of our staff has to tolerate unacceptable behaviour over the phone. Where this occurs, all of our staff have the right to end the call.
Email threats. As with telephone calls, none of our staff has to tolerate unacceptable behaviour communicated via email, this includes any threats for defamation. The master therapist takes any attempts to communicate false statements via social media that may harm its reputation very seriously and such threats are referred to its legal team.

COMPLAINTS PROCEDURE

Please forward any feedback or concerns you may have to book@mastertherapist.co.uk. An investigation will be conducted and a response issued to you no later than 21 days. If we need more information to resolve your complaint we will contact you to obtain such. Once we have received and verified all the information we asked for we will issue our final response no later than 90 days from the date we have verified your documents.

DOCTOR’S LETTERS AND OFFICIAL DOCUMENTS EMAILED TO US

All Doctor’s, hospital letters or any official documents must be authentic and issued by the issuing body clearly stated in the letter.
The letter should have a reference number, official stamp and issued on a headed paper, hence the letter can be authenticated by Master Therapist. You may be requested to send any official letters by post for verification purposes.

PRE-PAID VOUCHERS PURCHASED FROM 3rd PARTIES

Customers using experience pre-paid vouchers may reschedule only once 48hrs prior to treatment time free of charge, within the validity of the voucher. If you wish to refund your purchase, please contact the vendor you purchased the experience from.
No reschedule is available later than 48hrs prior to your treatment time. Should you wish to reschedule full price for a new appointment will be charged.
Pre-paid monetary vouchers purchased through 3rd parties can be used towards partial or full payment on non-member services available on www.mastertherapist.co.uk.
Not valid on offers, discounted services or massage memberships, which are available and booked directly with Master Therapist only.

DISCOUNTED SERVICES

Any services booked directly with Master Therapist while on offer (% Off full price), are non-refundable and are subject to a 48 hrs reschedule policy.

SWEAT STUDIOS MEMBERS DISCOUNTS WITH MASTER THERAPIST

10% off your first 50 mins Intro massage for new Sweat Studio members

PAYMENT AUTHORISATION

The credit or debit card used at the time of booking must be presented at check-in to validate the booking.

LOST & FOUND PROPERTY

Master Therapist does not accept responsibility for any Guests lost property. In the event Guest’s lost property has been found, we will safely keep the property for 3 months.
You may want to contact us to check the whereabouts of your lost property and if found, arrange a time to collect it.
If the lost property has not been claimed during this time, all lost items will be donated to charity.

MASTER THERAPIST COMPLIMENTARY VOUCHERS

Complimentary vouchers are valid for 6 months from the day you received it for Mon-Fri appointments only.
Valid for the treatments stated on the voucher only, can not be used in conjunction with any other offers or partial payment, no cash alternative.

MASTER THERAPIST OFFERS & DISCOUNTS

From time to time we run promotional offers and discounts. Discounts are valid for the services specified only for the appointments and dates indicated and can not be used in conjunction with any other offers. Added value or discounted pre-paid vouchers can not be used towards offer services and are redeemable against full price services only. Promotional discounts are valid for up to 7 days unless they indicate a start and end date and can not be applied to any existing bookings, arranged and paid for, prior to the start of the promotional offer.

DISCLAIMERS

Services and prices advertised on www.mastertherapist.co.uk are provided as a general guide of what is being offered subject to booking and availability. The information provided is intended for illustration purposes only and could change at any time, for example, in response to market demand and special offers. Master Therapist operates on principles of equal employment opportunity and does not discriminate against gender, nationality or origin.

WEBSITE IMAGES

Computer generated images of therapies are for illustration purposes only, indicative of a typical therapy.

YOUR CONSENT

By using our site, you consent to our terms & conditions