GENERAL

Do pay attention to dates. We make the refund & reschedule policy extremely clear to everyone during the booking process
The policy below is valid on full price services & memberships appointments booked directly with Master Therapist. It is not valid on services purchased from third parties, such as vouchers. It is not valid on your first offer massage or discounted services purchased at a % off rate. *

RESCHEDULE WITHIN 48hrs, HOWEVER PRIOR TO YOUR TREATMENT TIME

100% of the cost of your experience will be charged if you wish to rebook for an alternative date. You must contact us within 30 days to reschedule & fulfil your new appointment. The fee will be used to cover Master Therapist lost time and any additional fees incurred for a service that would have been sold to alternative Guest. Rebooked appointments cannot be rescheduled or refunded, which means if you missed the appointment you will be charged full price for a new one.

REFUND POLICY

48hrs prior to your treatment time, fully refundable
Later than 48hrs prior to your treatment time, non-refundable
Your first introductory offer massage, non-refundable
Massage memberships, non-refundable based on membership selected, for full info select HERE.
*Services booked on offer are non-refundable and subject to 48hrs reschedule policy. There are no refunds on taken treatments.

MISSED APPOINTMENTS

Although Maser Therapist will do our utmost to accommodate your treatment on the day, this is strictly subject to availability, which means if the day is fully booked he would not be able to offer you your treatment at a later time.

RESCHEDULE 48hrs PRIOR TO TREATMENT TIME

If you’ve booked a service with us on www.mastertherapist.co.uk and you need to cancel or reschedule, there’s no fee as long as you do it at least 48hrs prior to your treatment time, by using your booking confirmation or you can also contact us with your request at least 48hrs prior to your treatment time.

NO SHOW GUESTS

No show Guests who missed their appointment and did not contact us to reschedule prior to their booking inline with our policy will not be entitled to reschedule.

LATE ARRIVALS

When you buy a package of time with us, Master Therapist commits to having enough time available to serve you. That affects how many other clients he can take on. For that reason, we request you arrive in line with the advice on your booking confirmation prior to your appointment to ensure you are not late and you allow us to serve you. Master Therapist time is valuable, and so is yours. If you’re late for your appointment, you lose that time. If you don’t show you’ll still be charged in full. In turn, Master Therapist promises to honour all appointments and be on time as well.

3rd PARTY VENDORS

Please contact the vendor you have purchased your voucher form to enquire about refund & reschedule.