RESCHEDULE 48hrs PRIOR TO TREATMENT TIME
If you’ve booked a service with us on www.mastertherapist.co.uk and you need to cancel or reschedule, there’s no fee as long as you do it at least 48hrs prior to your treatment time, by using your booking confirmation or you can also contact us with your request at least 48hrs prior to your treatment time.
NO SHOW GUESTS
No show Guests who missed their appointment and did not contact us to reschedule prior to their booking inline with our policy will not be entitled to reschedule.
When you buy a package of time with us, Master Therapist commits to having enough time available to serve you. That affects how many other clients he can take on. For that reason, we request you arrive in line with the advice on your booking confirmation prior to your appointment to ensure you are not late and you allow us to serve you. Master Therapist time is valuable, and so is yours. If you’re late for your appointment, you lose that time. If you don’t show you’ll still be charged in full. In turn, Master Therapist promises to honour all appointments and be on time as well.
3rd PARTY VENDORS
Please contact the vendor you have purchased your voucher form to enquire about refund & reschedule.